Design a desktop web app interface for an AI Customer Service Agent admin console. Viewport: 1440px width desktop. Goal: Let support leaders configure and monitor an AI customer service agent that resolves frontline queries across chat, email, and messaging channels, while handing off complex issues to humans. Layout: - Top navigation bar: - Logo and product name: "Support Agent Studio" - Main tabs: Overview · Knowledge · Workflows · Channels · Insights - Right side: user avatar and environment switcher (Prod / Staging) - Main screen: "Overview" tab - Left column: Agent status card - Agent name, status badge (Active), languages supported - Key KPIs: Resolution rate, Deflection rate, CSAT - Center column: Live conversations snapshot - Small list of ongoing conversations with: - Channel icon (chat, email, WhatsApp) - Intent label (Refund, Shipping, Login issues) - Who is handling it: "AI Agent" or "Human Agent" - Right column: Guardrails & policies - List of high-level rules like: - "Do not process refunds above $500" - "Always escalate when sentiment is Very Negative" - Toggle switches to enable/disable each rule Visual style: - Clean, modern B2B SaaS design. - Light background with soft gray panels, subtle dividers, and clear section cards. - Accent color in a calm blue or teal for key buttons and charts. - Use simple, data-focused charts (small bar charts, sparklines) for KPIs. Include: - A floating "Test Agent" button in the bottom-right corner opening a test chat modal. - Consistent layout that feels like a next-gen helpdesk admin console.